FAQ

1. What types of furniture do you offer?

We offer a wide range of furniture including wardrobes, doors, door frames, kitchen cabinets, TV stands, sofa sets, dining tables, center tables, shoe racks, console tables, beds, stools, and more. We also provide custom furniture solutions to meet specific needs and preferences.

2. Can I customize my furniture?

Yes, we specialize in custom furniture design. You can choose from a variety of materials, finishes, and designs to create furniture that perfectly suits your style and space. Contact us to discuss your requirements and get a personalized quote.

3. How can I place an order?

You can place an order by visiting our showroom, contacting us via phone or email, or through our website. Our customer service team will guide you through the process and help you with any questions.

4. What payment methods do you accept?

We accept various payment methods including bank transfers, credit cards, and mobile money. Full payment is required before the delivery of products.

5. Do you offer delivery services?

Yes, we offer delivery and installation services within Uganda. Delivery fees will be added to your order total unless otherwise specified. We will provide an estimated delivery date at the time of order confirmation.

6. How long does it take to receive my order?

Delivery times vary based on the type of order and customization requirements. Standard orders typically take 2-4 weeks, while customized orders may take longer. We will provide an estimated delivery timeline when you place your order.

7. What is your return policy?

We accept returns of standard products within 14 days of delivery, provided the items are unused and in their original condition. Customized products and special orders are non-refundable. To initiate a return, please contact our customer service team.

8. Do your products come with a warranty?

Yes, our products come with a limited warranty against manufacturing defects. The warranty period varies by product and will be communicated at the time of purchase. The warranty does not cover damage caused by misuse, neglect, or improper maintenance.

9. Can you help with interior design?

Yes, we offer interior design consultation services. Our team of experts can help you create the perfect space by providing design advice and helping you choose the right furniture and decor.

10. Where is your showroom located?

Our showroom is located at [Physical Address]. We invite you to visit us and explore our wide range of furniture and design options in person.

11. How can I contact customer service?

You can reach our customer service team by phone at +256745754762, by email at generationalfurnitureug@gmail.com, or by visiting our showroom. We are here to assist you with any questions or concerns.

12. Do you offer furniture for commercial spaces?

Yes, we provide furniture solutions for various commercial spaces including hotels, restaurants, bars, lounges, and more. Contact us to discuss your project and get a customized solution for your business.

13. Are your materials sustainably sourced?

We are committed to sustainability and use responsibly sourced materials in our furniture production. We strive to minimize our environmental impact while maintaining high standards of quality and durability.

14. How can I stay updated on new products and promotions?

You can stay updated on our latest products, promotions, and news by subscribing to our newsletter, following us on social media, and regularly visiting our website.

15. What measures do you take to ensure product quality?

Quality is our top priority. We use high-quality materials and employ skilled artisans to ensure that every piece of furniture meets our rigorous standards. We also conduct thorough inspections before delivery to guarantee customer satisfaction.